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Water & Utilities

Related bylaws, forms, and policies FAQs
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County Water Truckfill Locations

Our 5 County Water Truckfill’s are located in each of our 5 Hamlets: Enilda, Joussard, Faust, Grouard and Kinuso (on the Spruce Point Park road).

Set Up Your Utilities Account

Residents using the County waterworks system must set up an account with Big Lakes County. To establish an account, you need to:

  1. Sign an Agreement: This agreement will outline your responsibilities as the account holder. Only landowners can create new accounts; existing rental accounts will be allowed to continue, however, no new rental accounts can be created.
  2. Pay a Deposit: You may need to provide a deposit according to the County’s Schedule of Fees Bylaw.
  3. Clear Previous Balances: You must pay any outstanding balances from previous utility accounts under your name, firm, or corporation.

Utilities Hookup Application Form

FAQs

  • Debit cards need to have “flash pay” activated (please see your bank if reader does not accept your debit card)
  • Tap is not available
  • Hold your card up to the reader until transaction is complete. Please note, you must hold your debit card to the screen until an approved message appears
  • LED screen will advise when the transaction is complete
  • If you have tried all the above and are still having problems, please call the Utility Department on-call at 780-523-8691.
  • Please note that truckfill accounts can only be paid via e-transfer at this time.
  • Local improvement charges on the lot are not taken into consideration. (Off-site levies on newly sub-divided lots are considered to offset a portion of costs related to water/sewer infrastructure.)
  • The customer is responsible for the actual costs of constructing service connections. 
  • The customer’s choice of contractor must be pre-approved by County staff;
  • The service connections must be inspected by County staff upon completion;
  • Upon approval of construction, the customer’s deposit will be refunded.
  • The customer will have to assume costs required to install the water/sewer mains
  • The customer will have to pay to have the service connections installed
  • Contact the County Utility Department for further information
  • The customer will have to assume costs required to install the water/sewer mains;
  • The customer will have to pay to have the service connections installed;
  • Contact the County Utility Department for further information
  • The customer must apply to the appropriate water co-op
  • Co-ops will charge their standard hook-up fee
  • Co-ops will advise the County of the new customer

    Big Lakes County would like to remind residents to take the time to inspect all outbuildings—such as barns, sheds, garages, and shops—as well as any unoccupied buildings, for potential leaky faucets or plumbing issues. It’s also crucial to check any outside taps to avoid water damage or freezing concerns.

    Here are some key tips to protect your property from the cold and prevent pipes from freezing during winter:

    1. Keep the Heat On: Even if you’re away, make sure the heat remains on in your home or buildings. A stable indoor temperature will prevent pipes from freezing and reduce the risk of damage. It’s a small step that can save you from costly repairs later on.
    1. Allow Faucets to Drip: When temperatures plummet, letting your faucets drip slightly can be a lifesaver. This helps to relieve pressure in the pipes, preventing the risk of frozen pipes bursting due to pressure buildup.
    1. Keep Interior Doors Open: For even heat distribution, keep all interior doors open, especially those in areas with plumbing, like under sinks and in cabinets. This will allow warm air to circulate, helping to prevent cold spots where pipes could freeze.
    1. Seal Up Cracks and Holes: Inspect your home for any gaps or cracks around windows, doors, and pipes, particularly in exterior walls. Caulking these openings can prevent cold drafts from creeping in, which could otherwise cause freezing in your pipes.
    1. Apply Heating Tape: For any exposed pipes that are at risk of freezing, consider applying electrical heating tape. This tape can be wrapped around pipes to provide gentle heat and keep them warm enough to avoid freezing.
    1. Add Extra Insulation: If you have pipes in uninsulated areas like basements, attics, or crawlspaces, adding extra insulation can make a big difference. Insulation helps maintain a stable temperature around the pipes and minimizes heat loss, which can prevent freezing even in the coldest weather.

    By following these simple precautions, you can ensure that your home and outbuildings remain safe and secure through the winter months, avoiding the damage that frozen pipes can cause.