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County Water Truckfill Locations

Our 5 County Water Truckfill’s are located in each of our 5 Hamlets: Enilda, Joussard, Faust, Grouard and Kinuso (on the Spruce Point Park road).

Set Up Your Utilities Account

Residents using the County waterworks system must set up an account with Big Lakes County. To establish an account, you need to:

  1. Sign an Agreement: This agreement will outline your responsibilities as the account holder. Only landowners can create new accounts; existing rental accounts will be allowed to continue, however, no new rental accounts can be created.
  2. Pay a Deposit: You may need to provide a deposit according to the County’s Schedule of Fees Bylaw.
  3. Clear Previous Balances: You must pay any outstanding balances from previous utility accounts under your name, firm, or corporation.

Utilities Hookup Application Form


How to Pay Your Utilities

Big Lakes County offers residents and business owners several options to pay utilities, taxes and accounts receivable (AR). There are various ways you can pay your monthly Utility bills.

Payments can be made at the High Prairie and Kinuso County Offices or via online banking through ATB, Royal Bank, TD Canada Trust, Vision Credit Union, or Scotia Bank. Please note: online payments take 1 to 3 banking days so please allocate this time.

If you would like a receipt, please call or email our office.

Payments at the Administration offices in High Prairie and Kinuso can be made via: 

  • Cash
  • Cheque
  • Credit card. Note that a 3% processing fee will be applied to all credit card payments.

Payments can be made at the High Prairie and Kinuso County Office’s, or via online banking through ATB, Royal Bank, TD Canada Trust, Vision Credit Union, or Scotia Bank. Please note: online payments take 1 to 3 banking days so please allocate this time.

If you would like a receipt, please call or email our office.

Big Lakes County
PO Box 239
High Prairie, AB
T0G 1E0

[email protected]
780-523-5955

  1. Email: [email protected]
  2. IMPORTANT: In the description box please indicate where payment is to be applied (Example: Utilities Account # or Tax Roll #), include your phone number, and if you require receipt of payment.

From the app’s Home screen, tap Bills

  1. Tap Manage bills
  2. Tap Manage payees
  3. Tap Add new payee and enter the payee name and your account number
    • Big Lakes Alberta (Mun) Utility (Use Tax Roll number as your account number)
    • Big Lakes Alberta (Mun) Taxes (Use the first 6 digits of your Utility account as your account number)
  4. Tap Add payee

Once you add a payee to your list, you can make payments to them right away.

  1. From the RBC Home page, select Pay Bills & Transfer Funds Create/Update Payee List > Add New Payee
  2. Enter the payee name:
    • Big Lakes Alta, Mun Dist – Taxes (Use Tax Roll number as your account number)
    • Big Lakes Alta, Mun Dist – Util (Use the first 6 digits of your Utility account as your account number)
  3. Choose the payee from the list and choose Continue
    • If the payee is not in the list, try searching again using a variation of the company name
  4. Enter your payee account number and choose Continue

The new payee account will be added immediately to your Payee List.

  1. Go to Payments & Transfers Bill Payments Pay Bills & Manage Payees
  2. Click Add payee
  3. Enter “MD of Big Lakes”
  4. Enter the account number as it appears on your tax bill or utility invoice. To pay taxes, use your Tax Roll number as your account number and for Utility bills, use the first 6 digits of your Utility account as your account number. 
  5. Complete the form and click Add Payee

To pay bills on the TD app, you’ll need to add payees. A ‘payee’ is a company or organization you want to pay. Log in to the TD App to get started.

  1. To add a payee, you’ll need the official payee name and payee account number. Both items can be found on a bill or statement. From the home screen, select Bills in the main menu. 
  2. Select the Manage Payees option from the Bills screen.
  3. Select the Add icon in the top right corner of the screen.
  4. Type the name into the Search for payees field. Matching payees will begin to populate. Select the name of your payee:
    • Big Lakes (MD of) Taxes (Use Tax Roll number as your account number)
    • Big Lakes (MD of) Utilities (Use the first 6 digits of your Utility account as your account number.)
  5. Enter your payee account number in the Payee Account field. The Description field is an optional field you can use to apply a personalized label to your payee account (Ex. Utility Bill).
  6. Review all the information to ensure that it’s correct. When your information is correct, select the Add Payee button.

From here, you can send money to your new payee, add additional payees to your list, or return to the home screen.

You only need to do this once per vendor. After that, you can make your payments quickly and easily.

  1. Sign in.
  2. If you’re using online banking click Transfers & payments, under Payments select Manage payees. If you’re using the mobile banking app, navigate to your menu “=”, select Payments and tap Manage payees
  3. Click the + symbol if you’re using our app, or the Add payee button if you’re using Vision’s online banking
  4. Search for the vendor name
    • Big Lakes, MD – Taxes
    • Big Lakes, MD – Utilities
  5. Enter your payee account number. Use Tax Roll number for paying Taxes, and for Utilities use the first 6 digits of your Utility account as your account number.
  6. Confirm your payee details. This request requires an additional security step. Select how you want to receive your confirmation code

FAQs

  • Debit cards need to have “flash pay” activated (please see your bank if reader does not accept your debit card)
  • Tap is not available
  • Hold your card up to the reader until transaction is complete. Please note, you must hold your debit card to the screen until an approved message appears
  • LED screen will advise when the transaction is complete
  • If you have tried all the above and are still having problems, please call the Utility Department on-call at 780-523-8691.
  • Please note that truckfill accounts can only be paid via e-transfer at this time.
  • Local improvement charges on the lot are not taken into consideration. (Off-site levies on newly sub-divided lots are considered to offset a portion of costs related to water/sewer infrastructure.)
  • The customer is responsible for the actual costs of constructing service connections. 
  • The customer’s choice of contractor must be pre-approved by County staff;
  • The service connections must be inspected by County staff upon completion;
  • Upon approval of construction, the customer’s deposit will be refunded.
  • The customer will have to assume costs required to install the water/sewer mains
  • The customer will have to pay to have the service connections installed
  • Contact the County Utility Department for further information
  • The customer will have to assume costs required to install the water/sewer mains;
  • The customer will have to pay to have the service connections installed;
  • Contact the County Utility Department for further information
  • The customer must apply to the appropriate water co-op
  • Co-ops will charge their standard hook-up fee
  • Co-ops will advise the County of the new customer

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