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Water & Utilities

Related bylaws, forms, and policies FAQs
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County Water Truckfill Locations

Our 5 County Water Truckfill’s are located in each of our 5 Hamlets: Enilda, Joussard, Faust, Grouard and Kinuso (on the Spruce Point Park road).

Set Up Your Utilities Account

Residents using the County waterworks system must set up an account with Big Lakes County. To establish an account, you need to:

  1. Sign an Agreement: This agreement will outline your responsibilities as the account holder. Only landowners can create new accounts; existing rental accounts will be allowed to continue, however, no new rental accounts can be created.
  2. Pay a Deposit: You may need to provide a deposit according to the County’s Schedule of Fees Bylaw.
  3. Clear Previous Balances: You must pay any outstanding balances from previous utility accounts under your name, firm, or corporation.

Utilities Hookup Application Form

FAQs

  • Debit cards need to have “flash pay” activated (please see your bank if reader does not accept your debit card)
  • Tap is not available
  • Hold your card up to the reader until transaction is complete. Please note, you must hold your debit card to the screen until an approved message appears
  • LED screen will advise when the transaction is complete
  • If you have tried all the above and are still having problems, please call the Utility Department on-call at 780-523-8691.
  • Please note that truckfill accounts can only be paid via e-transfer at this time.
  • Local improvement charges on the lot are not taken into consideration. (Off-site levies on newly sub-divided lots are considered to offset a portion of costs related to water/sewer infrastructure.)
  • The customer is responsible for the actual costs of constructing service connections. 
  • The customer’s choice of contractor must be pre-approved by County staff;
  • The service connections must be inspected by County staff upon completion;
  • Upon approval of construction, the customer’s deposit will be refunded.
  • The customer will have to assume costs required to install the water/sewer mains
  • The customer will have to pay to have the service connections installed
  • Contact the County Utility Department for further information
  • The customer will have to assume costs required to install the water/sewer mains;
  • The customer will have to pay to have the service connections installed;
  • Contact the County Utility Department for further information
  • The customer must apply to the appropriate water co-op
  • Co-ops will charge their standard hook-up fee
  • Co-ops will advise the County of the new customer